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Support Center

Need help with Entre Nós Dois? We are here to make sure your experience as a couple stays smooth. Below you will find our main contact channels and answers to the most common questions.

Get in touch

Support is provided by email, Monday to Friday, 9am to 6pm (Brasília time). We reply within 2 business days.

What to include in your message

To speed up support, please send:

  • Full name and email registered in the app
  • Device model and OS version (iOS/Android)
  • App version (in Settings → About)
  • Description of the issue and, if possible, screenshots

Frequently asked questions

How do I link my partner to the app?

Go to Profile → Link partner, generate an invite code and share it. Once accepted, all couple features are unlocked automatically.

How does the subscription work?

The subscription costs R$ 9.90/month and is billed directly through the App Store or Google Play. You can cancel any time from your account settings in the store.

How do I cancel my subscription?

  • iOS: Settings → your name → Subscriptions → Entre Nós Dois → Cancel.
  • Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Entre Nós Dois → Cancel.

I forgot my password

On the login screen, tap Forgot password and follow the instructions sent to your email. If you do not receive the email within a few minutes, check your spam folder.

Can my partner see everything I write?

No. Your individual journey is 100% private. Your partner sees only the score, tags and duration in the shared calendar — never the content of your personal entries.

How do I delete my account and data?

Visit our Data Deletion page for the full procedure.

Report a problem

Found a bug or have a suggestion? Send an email to suporte@entrenosdois.com with the subject "Bug" or "Suggestion". Every message is read by our team.