Support Center
Need help with Entre Nós Dois? We are here to make sure your experience as a couple stays smooth. Below you will find our main contact channels and answers to the most common questions.
Get in touch
Support is provided by email, Monday to Friday, 9am to 6pm (Brasília time). We reply within 2 business days.
- Support email: suporte@entrenosdois.com
- General contact: contato@entrenosdois.com
What to include in your message
To speed up support, please send:
- Full name and email registered in the app
- Device model and OS version (iOS/Android)
- App version (in Settings → About)
- Description of the issue and, if possible, screenshots
Frequently asked questions
How do I link my partner to the app?
Go to Profile → Link partner, generate an invite code and share it. Once accepted, all couple features are unlocked automatically.
How does the subscription work?
The subscription costs R$ 9.90/month and is billed directly through the App Store or Google Play. You can cancel any time from your account settings in the store.
How do I cancel my subscription?
- iOS: Settings → your name → Subscriptions → Entre Nós Dois → Cancel.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Entre Nós Dois → Cancel.
I forgot my password
On the login screen, tap Forgot password and follow the instructions sent to your email. If you do not receive the email within a few minutes, check your spam folder.
Can my partner see everything I write?
No. Your individual journey is 100% private. Your partner sees only the score, tags and duration in the shared calendar — never the content of your personal entries.
How do I delete my account and data?
Visit our Data Deletion page for the full procedure.
Report a problem
Found a bug or have a suggestion? Send an email to suporte@entrenosdois.com with the subject "Bug" or "Suggestion". Every message is read by our team.
